📃 Payment Policy

At Mobitel Cash Private Limited, we aim to provide a smooth, secure, and transparent payment process for both customers and sellers on our platform. This policy explains how payments are handled for purchases made on mobitelcash.com.

1. Payment Methods Accepted
We accept the following payment methods for purchases on the website:

  • Credit/Debit Cards (Visa, MasterCard, etc.)
  • Net Banking
  • UPI Payments
  • Wallets (Paytm, Google Pay, etc.)

2. Payment Processing

  • All payments are processed securely through trusted payment gateways.
  • Payment for orders must be completed in full before the order is processed and shipped.
  • Mobitel Cash uses encrypted technology to protect your payment information during the transaction process.

3. Payment Confirmation
Once a payment is successfully processed, you will receive a payment confirmation via email or SMS. This confirmation includes the order details, payment receipt, and tracking information (if applicable).

4. Payment for Sellers

  • Sellers will receive payments based on their sales on mobitelcash.com, as outlined in the Seller Payment Policy.
  • Sellers can choose from bank transfers or UPI payments to receive their earnings.
  • Payment to sellers will be processed on a weekly basis (every Monday), with the payment amount based on sales from the previous week.

5. Payment Disputes

  • In case of any payment disputes or issues, customers must contact us within 7 days from the transaction date.
  • We will review and investigate all payment disputes, and if any error is found, we will ensure that the issue is rectified promptly.
  • For sellers, if any payment discrepancy arises, sellers should reach out to us within 7 days for resolution.

6. Refunds and Reversals

  • If a refund is issued for an order, the amount will be credited to the same payment method used for the purchase.
  • Refunds are subject to the Refund and Cancellation Policy.
  • Payments to sellers may be reversed in case of order cancellations, returns, or disputes initiated by customers.

7. Currency
All payments on the website are processed in Indian Rupees (INR).

8. Taxes

  • All transactions are subject to applicable taxes, which may include GST or other taxes based on your location.
  • Sellers are responsible for ensuring that all applicable taxes are accounted for in their pricing and sales.

9. Security

  • We take the security of your payments very seriously. Our payment gateways are PCI-DSS compliant, and we use SSL encryption to ensure the safety of your personal and financial data.
  • You are advised not to share sensitive payment details with anyone to avoid fraud.

10. Contact Information
If you have any questions regarding payments or need assistance, please contact us:
Company Name: Mobitel Cash Private Limited
Website: mobitelcash.com
Address: Plot No. 26, Basement, Sector 20, Dwarka, Near Marble Market, Amberhai, South West Delhi, India, 110075
Email: mobitalcash0.0@gmail.com | info@mobitelcash.com
Phone: +91 96430 97672